Privacy Policy
Syncroni and its related parties respect your privacy and are committed to protecting the personal information collected through this website and in the course of our business activities.
This Privacy Policy outlines how Syncroni and its related parties collect, use, store and manage personal information in accordance with applicable Australian privacy laws.
Personal information we collect
We may collect personal information you provide to us when contacting or interacting with Syncroni and its related parties, including your name, contact details, postcode, business information and any details submitted through forms, emails, social media or other communications.
We may also collect website usage information such as IP address, browser type, pages visited and interactions with our websitethrough cookies, tracking pixels and analytics tools.
In limited circumstances, we may also collect information relating to your preferences or interests where relevant to our services.
How we collect information
Personal information may be collected when you:
- Submit an enquiry through our website
- Subscribe to marketing communications or mailing lists
- Contact us by phone, email or social media
- Apply for employment opportunities
- Interact with our website, advertising or social media platforms
- Become a client, customer, contractor or supplier
Information from third parties
In some circumstances, Syncroni and its related parties may receive personal information from third parties such as real estate agents, referral partners, project sales teams, marketing partners or property listing platforms including realestate.com.au. Information provided by these parties may be used in accordance with this Privacy Policy, including to respond to enquiries, provide project information and send relevant marketing or promotional communications.
How we use your information
We may use your information to:
- Respond to enquiries and provide services
- Send project, marketing or promotional communications
- Improve website functionality and user experience
- Conduct research, analytics and market insights
- Maintain internal records and administration
- Comply with legal and regulatory obligations
Personal information is generally used only for the purpose for which it was collected or for related purposes that would reasonably be expected in connection with our services and business activities.
In some circumstances, we may use or disclose personal information for secondary purposes where:
- you have provided consent;
- the use or disclosure is reasonably related to the original purpose of collection;
- the use or disclosure is required or authorised by law; or
- the use or disclosure is necessary to protect legal rights, safety or prevent unlawful activity.
From time to time, Syncroni and its related parties may contact you with marketing communications, project updates or information that may be of interest to you. You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe function provided in communications.
Correcting information
Where practical, you may choose to interact with Syncroni and its related parties anonymously or by using a pseudonym. However, in some circumstances we may require personal information to provide services, respond to enquiries or comply with legal obligations.
Cookies & analytics
This website may use cookies, tracking pixels and similar technologies to improve user experience, analyse website traffic and better understand how visitors interact with the site.
Third-party services such as Google Analytics, Meta/Facebook and other digital advertising platforms may also collect information through cookies or tracking technologies for analytics, advertising and remarketing purposes.
Cookies help us improve website functionality and tailor content to user interests. You can choose to disable cookies through your browser settings, however some features of the website may not function correctly.
By continuing to use this website, you consent to the use of cookies in accordance with your browser settings.
Social media & third-party links
Syncroni and its related parties may maintain social media pages and include links to external websites or third-party platforms for convenience and additional information.
In some circumstances, we may establish relationships with business partners that allow visitors to access websites or services operated by third parties. Some of these websites may feature Syncroni branding or project information but may not be operated or maintained by Syncroni or its related parties.
These third-party websites and platforms may collect personal information from you and are governed by their own privacy policies and practices. Syncroni and its related parties are not responsible for the privacy practices, security or content of external websites or third-party services.
Information shared through social media platforms may be collected and used for communication, marketing, competitions, promotions or customer service purposes.
We encourage users to review the privacy policies of any external websites or platforms before providing personal information.
Disclosure of information
Syncroni and its related parties will not sell or rent your personal information to third parties unless:
- You have provided consent
- It is required to provide our services
- It is required or authorised by law
- It is necessary to protect legal rights, safety or property
Your personal information may be accessed by Syncroni employees, related parties, contractors, consultants, service providers, project partners and professional advisers where required to provide services or support our business operations.
In some circumstances, information may also be disclosed to third parties such as lenders, insurers, government authorities or other parties where required or authorised by law, or where consent has been provided.
Electronic communications & security
While we take reasonable steps to protect personal information, no method of electronic transmission or online storage is completely secure. Information submitted through website forms, email or social media messaging platforms may not always be secure during transmission.
Syncroni and its related parties take reasonable physical, electronic and administrative measures to safeguard personal information from misuse, interference, loss or unauthorised access.
Overseas disclosure & cloud services
Syncroni and its related parties do not generally disclose personal information to overseas recipients. However, in some circumstances, personal information may be stored, processed or backed up using cloud-based or third-party service providers located outside Australia.
By providing your personal information, you acknowledge that overseas disclosure may occur where reasonably necessary for the operation of our business, website, digital platforms or service providers.
Syncroni and its related parties take reasonable steps to ensure that any overseas service providers or third parties handling personal information maintain privacy and security standards consistent with applicable Australian privacy laws.
While we take reasonable precautions to protect personal information, we cannot guarantee the privacy or security practices of all third-party systems or overseas providers.
Access & correction
You may request access to the personal information we hold about you and request corrections if any information is inaccurate, incomplete or out of date.
You have the right to access most personal information held by Syncroni and its related parties. If access is denied in certain circumstances, we will explain why where required by law.You may request details of personal information which we hold about you by contacting us through the website contact page. In some circumstances, a reasonable administrative fee may apply for locating and providing requested information.
If you experience difficulty in determining the correct way to request access to your personal information, please contact us and we will endeavour to assist you.If you believe any information we hold about you is incorrect or incomplete, please contact us as soon as possible so we can promptly update or correct the information where appropriate.
Data breaches
If Syncroni becomes aware of a data breach likely to result in serious harm, reasonable steps will be taken to investigate the breach, minimise potential harm and comply with applicable notification obligations under Australian privacy laws.
Changes to this policy
Syncroni and its related parties may update this Privacy Policy from time to time. Any updates will be published on this website.
Contact us
If you have any questions regarding this Privacy Policy or your personal information, please contact Syncroni through the website contact page.